Privacy Policy

Sparkling Co. Ltd ("Sparkling", "we", "our", "us") is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at sparkling.co.com.

This policy complies with the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR) where applicable.

Data Controller

The data controller for your personal information is Sparkling Co. Ltd, United Kingdom. For all privacy-related enquiries, please contact us at privacy@sparkling.company.

Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Information you provide directly

• Name
• Email address
• Company name
• Phone number
• Job title
• Project details
• Any information submitted through contact or booking forms

Information collected automatically

When you visit our website, we may automatically collect technical data including your IP address, browser type and version, operating system, device information, the pages you visit, time spent on those pages, and the website that referred you.

How We Use Your Information

We use the information we collect to:

• Respond to enquiries and arrange meetings
• Provide requested information about our services
• Deliver our services under agreed contracts
• Improve the performance and content of our website
• Analyse website traffic and understand user behaviour
• Detect fraud or misuse of our website
• Comply with our legal and regulatory obligations

Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following legal bases when processing your personal data:

• Consent: where you have actively opted in to a specific use of your data
• Legitimate interests: to operate and improve our business, provided your rights are not overridden
• Performance of a contract: to deliver services you have engaged us for
• Compliance with a legal obligation: where the law requires us to process your data

Cookies

We use cookies and similar technologies to help our website function correctly and to understand how it is used. Some cookies are strictly necessary for the site to operate. Others, including analytics, functional, and marketing cookies, are only placed after you give your consent.

For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

Third-Party Services

We may share data with trusted third-party providers who process data on our behalf under appropriate contractual safeguards. These may include:

• Google Analytics: website analytics and performance measurement
• Microsoft 365: internal operations and communications
• Cloud hosting providers: site infrastructure and delivery
• LinkedIn: professional networking and content embeds

We do not sell your personal data to third parties under any circumstances.

International Data Transfers

Some of our service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, including the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or other legally recognised transfer mechanisms.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. As a general guide:

• Contact enquiries are held for up to 24 months
• Business correspondence is retained for up to 6 years where legally required
• Analytics data is retained according to the settings of the relevant provider
• Marketing consent records are kept until you withdraw your consent

Data Security

We apply appropriate technical and organisational measures to protect your personal information, including encrypted communications (HTTPS) across all pages, access controls restricting data to authorised personnel, secure and reputable hosting infrastructure, and regular software updates and security monitoring.

No method of transmission over the internet is completely secure. While we take every reasonable precaution, we cannot guarantee absolute security. If you have concerns about a specific data incident, please contact us immediately at privacy@sparkling.company.

Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you
• Rectification: ask us to correct any inaccurate data
• Erasure: request deletion of your data where there is no compelling reason to continue processing it
• Restriction: ask us to limit how we process your data in certain circumstances
• Objection: object to processing based on our legitimate interests
• Portability: receive your data in a structured, machine-readable format
• Withdraw consent: you may withdraw at any time, where processing relies on your consent, without affecting the lawfulness of prior processing
• Complaint:lodge a complaint directly with the UK Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at privacy@sparkling.company. We will respond within one calendar month.

Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the matter directly. You also have the right at any time to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection. You can reach them at ico.org.uk or by calling 0303 123 1113.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be published on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Us

For any questions or requests relating to this Privacy Policy, please contact:

• Sparkling Co. Ltd, United Kingdom
• Email: privacy@sparkling.company